SupportAdmin
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I already have a Daycast subscription. How do I change my billing details?
Click the vertical ellipsis in the upper right corner and choose Settings from the dropdown menu. Click on the Subscription tab, then click the Update Card button. Enter your updated billing ...
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I've enabled crash/error reporting and just encountered a problem. Should I submit a support request anyway?
Yes, please let us know anytime you encounter a problem.
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I've enabled Status Reminders/Task Reminders/Task Time Estimates notifications but I never see them. Why?
If you’ve enabled one or more of these options but aren’t seeing them, it may be that Daycast notifications are disabled in your system settings. Follow these instructions to enable them for macOS ...
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I need to reset my password. How do I do that?
If you know your password and would like to change it, start by opening Daycast and logging in. Next, click the vertical ellipsis in the upper right corner and choose Settings from the dropdown men...
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How do I remove a calendar item from my day plan without deleting it?
Go ahead and click the trash can icon in the More menu that appears when you click the vertical ellipse to the right of your task. “Deleting” calendar items merely returns them to their suggested s...
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How do I remove a calendar item from my day plan without deleting it?
Go ahead and click the trash can icon that appears to the right of your task when you hover over it. "Deleting” calendar items merely returns them to their suggested state.
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I accidentally tracked time to the wrong FreshBooks project and finalized my day. How do I fix it?
In Daycast, navigate to the day on which you made the error, find the mis-tracked task and click the lock icon to its right in order to open it for editing. Now open the project dropdown menu next ...
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If I filter a teammate out of my user panel, can I still view their day plan?
No. You’ll need to add them back into your user panel to do that. Just click [number of] People Hidden in the bottom left of your Daycast window, check the names of the users you’d like to add back...
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Who can edit my time entries?
Only you. If an admin or supervisor notices an error in your time, they’ll need to ask you to make any adjustments. All team members can view any other team member’s time, but no one can edit any t...
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I'd like to estimate the time I'll spend on each task in order to better plan my days. Can I do that?
You can. Click here for instructions on using the Task Time Estimates feature.