How do I upload my log files?

If you’re having an issue with your Daycast and you reach out to our customer support team, we may ask you to upload your log files so that we can take a look at what’s going on from our end. Uploading your Daycast log files is a quick process that only takes a few easy clicks to complete.

You can send logs from any Daycast screen, including a partially loaded startup screen if you’re having trouble loading the app. Here are the steps to uploading the log files:

1. If you’re using a Windows machine, press the alt key to bring up a context menu in the top-left corner of the screen. On Mac, the menus should be at the top of your screen when Daycast is active.
2. Click “Help” and then “Manage Log Files”.
3. That will open a new window with a couple of buttons. Click the green button that says “Upload log files to Daycast support”.

Please wait a few seconds to make sure that the files successfully zip and send to us. Then you’re all set! Our team will diagnose your issue and get back to you soon.